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Candidate Engagement

Explore tips, tricks, and learn about integrations, new features, and more

Sending messages with SeekOut

  1. Messaging Campaigns: Tracking Candidate Response

    SeekOut tracks candidate engagement for each messaging campaign. To see the status for each candidate, select a campaign from the Messaging page and click on the Candidates tab.

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  2. Adding Candidates to Messaging Campaigns

    Candidates you find in SeekOut must be added to a project before you can add them to a message campaign.

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  3. How to connect your email account to SeekOut

    SeekOut helps you engage with multiple prospects at once with messaging campaigns. To enable messaging campaigns, you must connect your email account to SeekOut.

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  4. What happens if a message bounces?

    If an email sent from your messaging campaign bounces, SeekOut will automatically send your email to the candidate's next available email address and continue the campaign with that email.

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  5. Messaging Campaigns: What are manual steps?

    When you add a step to a Messaging Campaign, you can select from two types of steps: Automated and Manual.

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  6. How do I send a single email to a candidate?

    SeekOut helps you identify candidates, find their contact information, and engage with multiple prospects at once with messaging campaigns. You can also send ad-hoc messages to individuals based on a messaging template you create.

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  7. How can I contact a candidate that I find with SeekOut?

    There are two ways to reach out to candidates you find on SeekOut: Messaging Campaigns, and ad-hoc emails.

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  8. SeekOut Messaging Campaigns

    Messaging Campaigns are used to reach out to the candidates you find on SeekOut. Candidates can be added to a campaign from an existing Project, or by uploading a list of candidates in a CSV file.

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  9. Which candidate email does SeekOut use for messaging?

    Email addresses are listed in order of relevancy. When a candidate with multiple email addresses is added to a messaging campaign, SeekOut will send emails to the first address listed on their profile.

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  10. Messaging Settings: When To Send Preference

    The "When To Send Preference" can be found in the Messaging section by selecting a campaign and clicking the Settings tab. Changing your preference will only affect the campaign you've selected.

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  11. Use different email addresses in your messaging campaigns

    All SeekOut accounts include the ability for to send automated, multi-step email campaigns.

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  12. Messaging: Global Campaign Settings

    On the Messaging page, without selecting a campaign, click Settings to go to the Settings tab. On this page, you can manage your linked email addresses and other settings that apply to all of your messaging campaigns.

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Contact information and credits

  1. Credit Pooling: Share credits for contacts, exports, and more across your team

    Credit Pooling allows users in your organization to share contact and export credits. This is useful when team members in your org have varying workloads throughout the year.

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  2. How many credits do I have per month and when do they reset?

    You can keep track of how many credits you have in your dashboard.

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  3. If I request contact information, but SeekOut can't find it, does it count against my monthly limit?

    No. If you request contact information for someone and we can't find a valid email address or phone number, the number of contact information credits you have remaining will not be decreased.

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  4. How and when to request contact information

    Once you've identified good candidates and added them to a project, you might be wondering what's next. Your SeekOut plan includes credits for finding email addresses and phone numbers so you can connect with your candidates.

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  5. How contact info credits are counted

    Contact information is broken into two categories: Email addresses and phone numbers. Each email contact info credit retrieves email addresses for one candidate. Each phone number contact info credit retrieves phone number information for one candidates.

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  6. How does SeekOut provide contact info for candidates?

    SeekOut is not a primary source of candidate contact info and we do not build a database of contact info about candidates.

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  7. What do the icons next to email addresses and phone numbers mean?

    Next to a candidate's email address or phone number there are icons that depict what kind of contact info we found. 

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Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut Training 101

Thursday, March 30, 2023 at 3:30 PM UTC

SeekOut 101 offers a full product walk-through, including our best tips and tricks. Learn everything you need to know to begin your journey with SeekOut.

SeekOut Training 101

Tuesday, April 4, 2023 at 3:30 PM UTC

SeekOut 101 offers a full product walk-through, including our best tips and tricks. Learn everything you need to know to begin your journey with SeekOut.

Advanced Boolean

Thursday, April 13, 2023 at 6:00 PM UTC

Please join SeekOut for intermediate and advanced Boolean search techniques. This webinar will include general Boolean practices for finding candidates, as well as advanced tips for optimal results using SeekOut’s talent platform.