Explore tips, tricks, and learn about integrations, new features, and more
Sending Messages with SeekOut
Messaging Settings: When To Send PreferenceRead more »
The "When To Send Preference" can be found in the Messaging section by selecting a campaign and clicking the Settings tab. Changing your preference will only affect the campaign you've selected.
Use different email addresses in your messaging campaignsRead more »
All SeekOut accounts include the ability for to send automated, multi-step email campaigns.
Messaging Campaigns: What are manual steps?Read more »
When you add a step to a Messaging Campaign, you can select from two types of steps: Automated and Manual.
Adding Candidates to Messaging CampaignsRead more »
Candidates you find in SeekOut must be added to a project before you can add them to a message campaign.
SeekOut Messaging CampaignsRead more »
Messaging Campaigns are used to reach out to the candidates you find on SeekOut. Candidates can be added to a campaign from an existing Project, or by uploading a list of candidates in a CSV file.
How to connect your email account to SeekOutRead more »
SeekOut helps you engage with multiple prospects at once with messaging campaigns. To enable messaging campaigns, you must connect your email account to SeekOut.
Which candidate email does SeekOut use for messaging?Read more »
Email addresses are listed in order of relevancy. When a candidate with multiple email addresses is added to a messaging campaign, SeekOut will send emails to the first address listed on their profile.
How do I send a single email to a candidate?Read more »
SeekOut helps you identify candidates, find their contact information, and engage with multiple prospects at once with messaging campaigns. You can also send ad-hoc messages to individuals based on a messaging template you create.
How can I contact a candidate that I find with SeekOut?Read more »
There are two ways to reach out to candidates you find on SeekOut: Messaging Campaigns, and ad-hoc emails.
Messaging: Global Campaign SettingsRead more »
On the Messaging page, without selecting a campaign, click Settings to go to the Settings tab. On this page, you can manage your linked email addresses and other settings that apply to all of your messaging campaigns.
Messaging Campaigns: Tracking Candidate ResponseRead more »
SeekOut tracks candidate engagement for each messaging campaign. To see the status for each candidate, select a campaign from the Messaging page and click on the Candidates tab.
What happens if a message bounces?Read more »
If an email sent from your messaging campaign bounces, SeekOut will automatically send your email to the candidate's next available email address and continue the campaign with that email.
Contact Information and Credits
How many credits do I have per month and when do they reset?Read more »
You can keep track of how many credits you have in your dashboard.
How contact info credits are countedRead more »
Contact information is broken into two categories: Email addresses and phone numbers. Each email contact info credit retrieves email addresses for one candidate. Each phone number contact info credit retrieves phone number information for one candidates.
How and when to request contact informationRead more »
Once you've identified good candidates and added them to a project, you might be wondering what's next. Your SeekOut plan includes credits for finding email addresses and phone numbers so you can connect with your candidates.
If I request contact information, but SeekOut can't find it, does it count against my monthly limit?Read more »
No. If you request contact information for someone and we can't find a valid email address or phone number, the number of contact information credits you have remaining will not be decreased.
How does SeekOut provide contact info for candidates?Read more »
SeekOut is not a primary source of candidate contact info and we do not build a database of contact info about candidates.
What do the icons next to email addresses and phone numbers mean?Read more »
Next to a candidate's email address or phone number there are icons that depict what kind of contact info we found.
Credit Pooling: Share credits for contacts, exports, and more across your teamRead more »
Credit Pooling allows users in your organization to share contact and export credits. This is useful when team members in your org have varying workloads throughout the year.
Frequently Asked Questions
Questions and answers we've heard a few times, and might be able to quickly help!
I've lost my password, how can I reset it?
How do credits work?
How do I create my own power filters?
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