Credit Pooling: Share credits for contacts, exports, and more across your team

Credit Pooling allows users in your organization to share contact and export credits. This is useful when team members in your org have varying workloads throughout the year.

For example, if your organization has ten standard SeekOut licenses and turns on credit-pooling, each user will now share a pool of 5,000 contact information credits each month.

Enabling Credit Pooling

To use Credit Pooling in your organization, contact your Customer Success Manager or support@seekout.com.

Sharing Contact Details

When Credit Pooling is enabled, both credits and contact details are shared by everyone in your organization. When a user spends one contact credit to retrieve an email address for a candidate, that email is also visible to users in your organization anywhere they see the candidate's profile, including on search pages and within projects.

If your users all have their own individual credit allowances - which is the default setting - candidate contact details are private to the person that requested them, and not shown to any other users in your organization.

Frequently Asked Questions

Q: I used contact credits before my organization switched to pooling credits. Will I still see the contact information that I retrieved previously?

A: Yes, after credit pooling is enabled in your organization, you will still be able to see the email addresses and phone numbers on candidate profiles that you retrieved before pooling was enabled.

Q: If my organization disables credit pooling, will I still see any of the contact information that I or other people in my organization retrieved?

A: No. If your organization requests to have credit pooling disabled, then all email addresses and phone numbers that you and your team retrieved previously will be removed from candidate profiles. You will have to use your contact credits to retrieve contact information again.