Go back

Search troubleshooting

Having trouble finding what you're looking for? We've got you covered.
  1. I clicked to view a candidate's LinkedIn profile and the profile did not appear. What happened?

    Candidate profile on LinkedIn did not appear? Learn how to troubleshoot that in the article.

    Read more »
  2. Why can't I see more than 1000 results from my search?

    Almost all search engines – including SeekOut, Google, and LinkedIn – limit the number of results you can get to from a single search. Even if there are thousands of results from one of your searches, you can only get to the first 1000 by clicking next page repeatedly.

    Read more »
  3. What do I do if a candidate's profile is not up-to-date?

    Occasionally, you may see a discrepancy between a candidate's SeekOut profile and their public information on the internet. This often happens when the person has recently changed, privatized, or deleted their public profile information.

    Read more »

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut 101: Smart Match & Fundamentals (Live)

Monday, March 4, 2024 at 8:00 PM UTC

SeekOut 101 offers users an opportunity to understand the basics of SeekOut- how to efficiently find unique talent. Sign up for a 101 session to learn the fundamentals to begin your journey with SeekOut.

SeekOut 201: People Insights & Introduction to Boolean (Live)

Friday, March 8, 2024 at 5:00 PM UTC

The 201 training picks up right where we left off in our 101 training with an introduction to Boolean Search, SeekOut’s proprietary Field Search operators, People Insights, and Cloning profiles.

SeekOut 301: Advanced Boolean & Filtering Tips (Live)

Tuesday, March 12, 2024 at 6:00 PM UTC

301 is the icing on the cake- focusing on Advanced Boolean Search techniques and refining a talent pool with SeekOut’s proprietary filters.