Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

I've lost my password, how can I reset it?

No worries! You can reset your password by clicking Forgot your password? at the bottom of the sign-in page. We have a full article for more questions, here.

How do credits work?

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

Upcoming trainings

Candidate Outreach In SeekOut Projects – Simplify Your Communication Workflow (Live)

Tuesday, October 22, 2024 at 6:00 PM UTC

Once you've found the perfect set of profiles by leveraging SeekOut search, what's next? That's where our newly launched Candidate Outreach comes in! Join us as we goes over how and why to leverage Candidate Outreach within SeekOut Projects to engage prospective talent.

Simplify Your Sourcing With SeekOut's Cross-Channel Search (Live)

Thursday, October 24, 2024 at 4:00 PM UTC

Are you tired of sourcing from multiple talent pools using the same search? Come learn how with a single SeekOut cross-channel search, you can find and hire the best talent across public profiles, your ATS and company alumni. We all want less clicks across our tech stack to find the best talent!

SeekOut 301: Advanced Boolean & Filtering Tips (On Demand)

Multiple Dates

301 is the icing on the cake- focusing on advanced boolean search techniques and refining a talent pool with SeekOut’s proprietary filters.