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Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut 201: Intro to Boolean & People Insights (Live)

Wednesday, April 3, 2024 at 4:00 PM UTC

The 201 training picks up right where we left off in our 101 training with an introduction to Boolean Search, SeekOut’s proprietary Field Search operators, People Insights, and Cloning profiles.

SeekOut 301: Advanced Boolean & Filtering Tips (Live)

Thursday, April 4, 2024 at 4:00 PM UTC

301 is the icing on the cake- focusing on Advanced Boolean Search techniques (Boosting, Proximity Search, Wildcards) and refining a talent pool with out-of-the-box SeekOut filters.

SeekOut 301: Advanced Boolean & Filtering Tips (On Demand)

Multiple Dates

301 is the icing on the cake- focusing on advanced boolean search techniques and refining a talent pool with SeekOut’s proprietary filters.