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Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut 301: Advanced Boolean & Filtering Tips (Live)

Wednesday, May 22, 2024 at 5:00 PM UTC

SeekOut 301 is the icing on the cake- focusing on Advanced Boolean Search techniques (Boosting, Proximity Search, Wildcards) and refining a talent pool with out-of-the-box SeekOut filters.

Candidate Outreach In SeekOut Projects – Simplify Your Communication Workflow (Live)

Thursday, May 23, 2024 at 7:00 PM UTC

Once you've found the perfect set of profiles by leveraging SeekOut search, what's next? That's where our newly launched Candidate Outreach comes in! Join Senior Product Manager Amy Ho as she goes over how and why to leverage Candidate Outreach within SeekOut Projects to engage prospective talent.

SeekOut Sourcing Jam (Live)

Tuesday, May 28, 2024 at 4:00 PM UTC

Have a tricky job requisition you're working on? Join this collaborative Sourcing Jam with SeekOut experts as well as peers on identifying talent for that requisition. Walk away with new approaches and an expanded talent pool for a req or just come to learn.