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Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut 301: Advanced Boolean & Filtering Tips

Tuesday, November 7, 2023 at 7:00 PM UTC

301 is the icing on the cake- focusing on advanced search techniques, organizing data, and refining a talent pool with SeekOut’s proprietary filters.

Open Sourcing Session

Thursday, November 9, 2023 at 5:00 PM UTC

Have a tricky job requisition?  Join this session to work with a SeekOut expert on identifying talent for that requisition! 

SeekOut 101: Smart Match & Fundamentals

Tuesday, November 14, 2023 at 5:00 PM UTC

SeekOut 101 offers users an opportunity to understand the basics of SeekOut- how to efficiently find unique talent. Sign up for a 101 session to learn everything you need to know to begin your journey with SeekOut.