Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

I've lost my password, how can I reset it?

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

How do credits work?

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

How do I create my own power filters?

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut 101: Smart Match & Fundamentals

Tuesday, June 6, 2023 at 3:00 PM UTC

SeekOut 101 offers users an opportunity to understand the basics of SeekOut- how to efficiently find unique talent. Sign up for a 101 session to learn everything you need to know to begin your journey with SeekOut

SeekOut 201: People Insights & Introduction to Boolean

Wednesday, June 7, 2023 at 4:00 PM UTC

The 201 training picks up right where we left off in our 101 training with an introduction to SeekOut’s proprietary Field Search operators, People Insights, and machine learning functionality.

Open Sourcing Session

Wednesday, June 7, 2023 at 11:30 PM UTC

Have a tricky job requisition? Join this session to work with a SeekOut expert on identifying talent for that requisition!