Troubleshooting and FAQs
Messaging Troubleshooting
Learn how to troubleshoot common issues with messaging.
Search Troubleshooting
Learn how to troubleshoot common issues with searching.
Frequently asked questions
Questions and answers we've heard a few times, and might be able to quickly help.
I've lost my password, how can I reset it?
No worries! You can reset your password by clicking Forgot your password? at the bottom of the sign-in page. We have a full article for more questions, here.
How do credits work?
Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here.
Upcoming trainings
SeekOut 101: Smart Match & Fundamentals (Live)
Thursday, February 6, 2025 at 6:00 PM UTC
SeekOut 101 offers users an opportunity to understand the basics of SeekOut- how to efficiently find unique talent. Sign up for a 101 session to learn the fundamentals to begin your journey with SeekOut.
Technical Sourcing in SeekOut's GitHub Talent Pool (Live)
Friday, February 7, 2025 at 6:00 PM UTC
Are you recruiting software engineers or developers? Come learn how you can leverage SeekOut's GitHub Talent Pool and unique filtering options to make technical hiring a breeze!
Crack the Code to SeekOut’s Enhanced Security Clearance Filters (Live)
Friday, February 21, 2025 at 6:00 PM UTC
Do you find yourself sourcing or recruiting for positions that require Cleared Candidates? Get ready to streamline your hiring process and access a qualified pool of talent with the security clearances you need. Sign up today to learn how to use 10+ security clearance filters in SeekOut Recruit.