Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

I've lost my password, how can I reset it?

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

How do credits work?

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

How do I create my own power filters?

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut Training 101

Thursday, March 30, 2023 at 3:30 PM UTC

SeekOut 101 offers a full product walk-through, including our best tips and tricks. Learn everything you need to know to begin your journey with SeekOut.

SeekOut Training 101

Tuesday, April 4, 2023 at 3:30 PM UTC

SeekOut 101 offers a full product walk-through, including our best tips and tricks. Learn everything you need to know to begin your journey with SeekOut.

Advanced Boolean

Thursday, April 13, 2023 at 6:00 PM UTC

Please join SeekOut for intermediate and advanced Boolean search techniques. This webinar will include general Boolean practices for finding candidates, as well as advanced tips for optimal results using SeekOut’s talent platform.