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Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

No worries! You can reset your password by clicking Forgot your password? at the bottom of the sign-in page. We have a full article for more questions, here.

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here.

Upcoming trainings

SeekOut 301: Advanced Boolean & Filtering Tips (Live)

Tuesday, December 10, 2024 at 5:00 PM UTC

SeekOut 301 is the icing on the cake- focusing on Advanced Boolean Search techniques (Boosting, Proximity Search, Wildcards) and refining a talent pool with out-of-the-box SeekOut filters.

SeekOut Sourcing Jam (Live)

Wednesday, December 11, 2024 at 6:00 PM UTC

Have a tricky job requisition you're working on? Join this collaborative Sourcing Jam with SeekOut experts as well as peers on identifying talent for that requisition. Walk away with new approaches and an expanded talent pool for a req or just come to learn.

Unlock SeekOut’s Full Potential: Discover the Features That Set Us Apart (Live)

Thursday, December 19, 2024 at 6:00 PM UTC

Are you a longtime SeekOut user eager to see how we go beyond traditional sourcing tools? This webinar will delve into the advanced features that distinguish SeekOut in your sourcing tech stack. Get ready to learn how we’re different!