Troubleshooting and FAQs
Messaging Troubleshooting
Learn how to troubleshoot common issues with messaging.
Search Troubleshooting
Learn how to troubleshoot common issues with searching.
Frequently asked questions
Questions and answers we've heard a few times, and might be able to quickly help.
I've lost my password, how can I reset it?
No worries! You can reset your password by clicking Forgot your password? at the bottom of the sign-in page. We have a full article for more questions, here.
How do credits work?
Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here.
Upcoming trainings
SeekOut 301: Advanced Boolean & Filtering Tips (On Demand)
Multiple Dates
301 is the icing on the cake- focusing on advanced boolean search techniques and refining a talent pool with SeekOut’s proprietary filters.
SeekOut 201: People Insights & Introduction to Boolean (On Demand)
Multiple Dates
The 201 training picks up right where we left off in our 101 training with an introduction to Boolean, SeekOut’s proprietary Field Search operators, People Insights, and Cloning profiles.
SeekOut 101: Smart Match & Fundamentals (On Demand)
Multiple Dates
SeekOut 101 offers users an opportunity to understand the basics of SeekOut- how to efficiently find unique talent. Sign up for a 101 session to learn everything you need to know to begin your journey with SeekOut.