Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

I've lost my password, how can I reset it?

No worries! You can reset your password by clicking Forgot your password? at the bottom of the sign-in page. We have a full article for more questions, here.

How do credits work?

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

Upcoming trainings

No Tricks, All Treats: Create Boo-tiful Searches with SeekOut's Power Filters (Live)

Thursday, October 31, 2024 at 5:00 PM UTC

In this Halloween-themed webinar, learn about how to save time with SeekOut's Power Filters. We'll cover what Power Filters are and how to create/request custom ones. We'll also dive into ChatGPT to create custom company lists.

SeekOut Sourcing Jam (Live)

Friday, November 1, 2024 at 4:00 PM UTC

Have a tricky job requisition you're working on? Join this collaborative Sourcing Jam with SeekOut experts as well as peers on identifying talent for that requisition. Walk away with new approaches and an expanded talent pool for a req or just come to learn.

Unlock SeekOut’s Full Potential: Discover the Features That Set Us Apart (Live)

Thursday, November 14, 2024 at 7:00 PM UTC

Are you a longtime SeekOut user eager to see how we go beyond traditional sourcing tools? This webinar will delve into the advanced features that distinguish SeekOut in your sourcing tech stack. Get ready to learn how we’re different!