Go back

Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut 101: Smart Match & Fundamentals (Live)

Tuesday, June 18, 2024 at 4:00 PM UTC

SeekOut 101 offers users an opportunity to understand the basics of SeekOut- how to efficiently find unique talent. Sign up for a 101 session to learn the fundamentals to begin your journey with SeekOut.

SeekOut 201: Intro to Boolean, People Insights & Cloning (Live)

Thursday, June 20, 2024 at 5:00 PM UTC

The 201 training picks up right where we left off in our 101 training with an introduction to Boolean Search, SeekOut’s proprietary Field Search operators, People Insights, and Cloning profiles.

SeekOut Sourcing Jam (Live)

Friday, June 21, 2024 at 5:00 PM UTC

Have a tricky job requisition you're working on? Join this collaborative Sourcing Jam with SeekOut experts as well as peers on identifying talent for that requisition. Walk away with new approaches and an expanded talent pool for a req or just come to learn.