What do I do if I see an error message in my campaigns?Read more »
If your campaigns are unexpectedly pausing, unable to be started, or generating other errors, you may need to reset the connection between SeekOut and your email host by re-linking your email account.
Office 365: Recommended SettingsRead more »
If your organization uses Office 365, we recommend that you use Nylas's Suggested Office 365 settings and allow EAS Connections.
How to Reauthenticate your EmailRead more »
There are some instances where it may become necessary to reauthenticate your email account with SeekOut in order to continue to use Messaging. This is a short and simple process that ‘reboots’ your connection to SeekOut.
I'm having trouble linking my email. What's going on?Read more »
It is possible that you will need approval from your internal IT/InfoSec team in order to move forward with the SeekOut-email connection. Should that be the case, your internal IT team will be in the best position to provide further assistance.
Why does a it say "Not Started" or "Pending" next to a candidate in my message campaign?Read more »
When you click the Start Campaign button to begin a messaging campaign, your first messages will be sent out after 20 minutes. This allows you to pause the campaign and make last-minute adjustments before any mail is sent to candidates.
Frequently asked questions
Questions and answers we've heard a few times, and might be able to quickly help.
I've lost my password, how can I reset it?
How do credits work?
How do I create my own power filters?
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