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Messaing troubleshooting

Having trouble sending messages? We've got you covered.

  1. What do I do if I see an error message in my campaigns?

    If your campaigns are unexpectedly pausing, unable to be started, or generating other errors, you may need to reset the connection between SeekOut and your email host by re-linking your email account.

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  2. Office 365: Recommended Settings

    If your organization uses Office 365, we recommend that you use Nylas's Suggested Office 365 settings and allow EAS Connections.

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  3. How to Reauthenticate your Email

    There are some instances where it may become necessary to reauthenticate your email account with SeekOut in order to continue to use Messaging. This is a short and simple process that ‘reboots’ your connection to SeekOut.

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  4. I'm having trouble linking my email. What's going on?

    It is possible that you will need approval from your internal IT/InfoSec team in order to move forward with the SeekOut-email connection. Should that be the case, your internal IT team will be in the best position to provide further assistance.

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  5. Why does a it say "Not Started" or "Pending" next to a candidate in my message campaign?

    When you click the Start Campaign button to begin a messaging campaign, your first messages will be sent out after 20 minutes. This allows you to pause the campaign and make last-minute adjustments before any mail is sent to candidates.

    Read more »

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

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