How to Reauthenticate your Email
There are some instances where it may become necessary to reauthenticate your email account with SeekOut in order to continue to use Messaging. This is a short and simple process that ‘reboots’ your connection to SeekOut.
Table of contents
There are some instances where it may become necessary to reauthenticate your email account with SeekOut in order to continue to use Candidate Outreach. This is a short and simple process that ‘reboots’ your connection to SeekOut.
Note When you reauthenticate your email, any Active message campaigns are paused. You will need to manually resume any active message campaigns after you reauthenticate your email address.
Disconnect Your Email
From your SeekOut dashboard, go to Projects and select a project. Once the project opens, visit the Outreach tab, then click the settings icon ⚙.
Click the three-dot menu ⋮ next to your email and select Remove account.
In the pop-up, click Continue to confirm your choice. Once the page refreshes, your email will be disconnected from SeekOut.
Reconnect Your Email
Connect your Email to SeekOut
Before you Begin
You'll need to create a project and add at least one candidate to your project in order to access the Outreach tab.
1. Go to the Outreach tab in your Project
Login to SeekOut and select Projects from the nav menu on the left. Click on your project name, then go to the Outreach tab on the project page.
2. Open the options menu
Click the settings icon ⚙ at the top right of the tab to open your Outreach settings.
In the Settings pop-up, click Connect account. Select I want to connect an account I own, type in your email address, then click Connect email.
3. Login to your email & enable permissions
Next, specify which email host you have. If your email is not hosted by Gmail or Office 365, then select Other.
You will be taken to your email account's login page. Login using your email address and password.
4. Enable Permissions
After logging in, your mail host may ask you to accept permissions. Make sure to accept all permissions asked by SeekOut, including the ability to view email message metadata labels and headers and the ability to send mail on your behalf.
The permissions screen will look different depending on your mail host. Below is an example of Google's permissions screen when linking your email to SeekOut.
5. Confirm your account is connected
When your account has been linked, you will be automatically returned to the Outreach tab. Click the settings icon ⚙ again and verify that your email is in the section 'Connected email accounts.'
Resume Paused Campaigns
If you had any active campaigns before reconnecting your email, you will need to resume each one.
To do this, go to your Projects page and click on a project with a campaign. Go to the Outreach tab, and then click Start Campaign for All. The campaign status will change to Active and resume from where they left off within 20 minutes.
Repeat these steps for each of your campaigns that was previously active.