Candidate Outreach - Technical FAQ for Other Email Hosts
Candidate Outreach allows you to connect your email to SeekOut and create messaging campaigns with multiple prospects at once. Below is a list of frequently asked questions for SeekOut's integration with email hosts that are not Google Gmail / Gsuite or Microsoft Office 365 (O365).
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Candidate Outreach allows you to connect your email to SeekOut and create messaging campaigns with multiple prospects at once. Below is a list of frequently asked questions for SeekOut's integration with email hosts that are not Google Gmail / Gsuite or Microsoft Office 365 (O365).
For instructions on how to link your email with Candidate Outreach, see the article How to connect your email account to SeekOut.
Q: How does Candidate Outreach integrate with my email?
We use the third-party provider Nylas to link your email to SeekOut. SeekOut generates the email messages to be sent to candidates, and Nylas' API connects to the recruiters email outbox to send them. Nylas monitors the Inbox for replies to any of those sent messages and reports the metadata about those replies back to SeekOut. SeekOut cannot see the message body of a candidate response.
Nylas is a well-established, US-based company with hundreds of enterprise customers. They have very strong security protocols including SOC 2 Type II certification and Privacy Shield certification.
Read about Nylas' security and privacy here.
Q: What permissions does Nylas need from an email server? What data is stored by Nylas?
A: Nylas will Read email metadata including headers and labels/folders. This information will be stored by Nylas. Nylas does not read the message body or file attachments.
Q: How long will this data be stored?
A: Data will be stored until contract termination or until Candidate Outreach is disconnected from a user's email. For contract termination, all client data will be deleted with 60 days of end of contract.
Q: Who can access this data at SeekOut and Nylas?
A: No one at SeekOut or Nylas can access this data.
More Information
We're happy to discuss security in greater detail with your IT / Infosec team. Email us at support@seekout.com with any questions.